Juan Haywood - Résumé


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I am an energetic and enthusiastic professional seeking a career that fits my professional skills and personality. I consider myself to be an innovative problem solver, with a great mix of technical and interpersonal skills.

Experience

Sales Engineer Grove Group, Cape Town | Oct 2011 - Present

The decision to move to the cloud is not always an easy decision for those considering to do so – each business has their own specific reservations associated with this prospect. In fact, any consideration towards moving to the cloud (be it IaaS, PaaS or SaaS) requires proper due diligence, by specialists who know how to do so. Often, what makes the decision even harder for a client, is that the sales representatives may not understand the technicalities of the prospect’s existing infrastructure, or the needs that exist therein. They may also not know the technical ins-and-outs of their own applications in order to effectively position them as solutions. The result of this might be that they are not able to properly position the true value of their products- value that might be exactly what these businesses need. Instead, the product will simply remain a product, instead of a solution.

That is where I come in. As a Sales Engineer, I am able to bridge this disconnect between the product and the requirement through proper solution validation. I know how to ask the right questions to form the necessary understanding of enterprise IS/IT environments, and to interpret underlying requirements and needs. By doing this, I am not only able to position and present a product as the solution to the need, but also highlight the value that the product is able to add to the business. In this way, I position myself as a trusted advisor, with the prospect’s best interest at heart.

Product specialisation:

  • Google Apps for Business
  • Journey (Embark Mobile)

Operations Engineer Grove Group , Cape Town | Apr 2010 - Sept 2011

This was a Systems Engineering position, having required of me to be able to set up and support all services and technologies offered by the company. It included me having to be able to do the configuration and support of front- and back-end systems on all our offered products.

Snr Support Consultant Eco-Time, Cape Town | Nov 2007 - Mar 2010

On-site consultation with clients, involving analysis of system requirements, inspection, set-up and support of TNA software, Cape Clock hardware, and other products.

Network Intern Learn24 (Media24), Cape Town | Jun 2002 - May 2006

This was an IT learnership position. Assisted and shadowed the IT manager.



Education

University of Cape Town 2013 - 2014 (expected)

Bachelor of Commerce (Hons): Information Systems Management

  • State of the Art System Delivery/Development Methods and Techniques: Object Orientated Systems Analysis using UML, Patterns, Architectures, Iterative Methodologies, Agile Methods, Scrum
  • Technology: Architectures: Client/server, Multi-tier, Distributed, Cloud computer; Operating Systems; Virtualization; Open Source; Database; Internet; Communications: LANs, WANs, Mobile; XML; Service Oriented Architecture; Middleware; Security
  • Project Management: Project definition, scoping, feasibility, estimating, risk management, planning, critical path and critical chain methods, execution, quality management, people management and monitoring and reporting
  • Strategic Management of IT: Business and IT alignment, inter-organisational systems, architecture-based management, outsourcing, e-commerce, customer operated systems, knowledge management, IT futures, innovative business models
Certifications
  • Google Apps for Education Certified Trainer June 2013

    Issued by: Google
  • Google Apps Certified Sales Specialist August 2012

    Issued by: Google
  • Google Apps Certified Deployment Specialist September 2011

    Issued by: Google, License #380
  • McAfee Email Archiving Certification January 2012

    Issued by: McAfee
  • McAfee Email Protection Certification January 2012

    Issued by: McAfee
  • McAfee Provisioning For F3 Partners Certification January 2012

    Issued by: McAfee
  • McAfee Web Protection Certification January 2012

    Issued by: McAfee
  • Mirapoint Certified Engineer 2010

    Issued by: Mirapoint
  • RazorSafe Certified Engineer 2010

    Issued by: Mirapoint
  • RazorGate Certified Engineer 2010

    Issued by: Mirapoint
  • Mirapoint Certified Directory Engineer 2010

    Issued by: Mirapoint
  • Project Management 2009

    Issued by: University of Cape Town
References
Available on request